![]() High-availability, redundant design and reliability guarantees that no word gets lost. Thereby the smart recorder not only ensures compliance, but CARIN also contributes to organizations providing a better service to their customers.īe it audio, video or text, CARIN records calls on all channels including internal and external customer related communication, and ensures compliance toward legislations and company policies due to its advanced features. The AI-boosted CARIN QAi is a multimedia recorder that enables the detection and elimination of factors that reduce efficiency, sieving problematic customers, finding forbidden or filler words, namely stating the true nature of customer experience. With TC&C’s offer managers can resolve the aforementioned challenges of contact centers. However, a multitude of challenges make achieving the set goals more difficult, as the analyst pointed out: the number of contact center calls increase rapidly while it is also becoming more and more difficult to retain or replace contact center agents and on top of all that digital solutions that are supposed to help, ease and support contact center operation can not always live up to expectations. In the underlying survey, in addition to improving customer experience, the respondents also highlighted the development of workforce, digital services and analytical capabilities, as well as increasing efficiency when designating the most important tasks of the upcoming two years. A successful Hungarian development, TC&C’s smart recorder, CARIN can help to exploit the possibilities.įor today, customer service has become of strategic importance - as McKinsey stated in their recently published study. Although recordings stored for compliance purposes mean access to a goldmine of information, its deeper exploration still awaits. Many companies are required by law to record calls of their customer service.
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